A challenging opportunity is available for an Intern wanting to take a hands-on approach to advancing their professional customer service experience to include interaction with customers and library staff. Critical responsibilities will include, but are not limited to, providing one-on-one assistance helping customers in finding materials, answering directional questions, assisting with select front desk duties and being that something special to enhance the customer's experience.
- how to engage people and find out if they need assistance;
- how to respond to people, both on the phone and in person, with varying needs and questions (but with limited scope);
- how to work within a team environment, how to recognize when it is important to refer someone to another person within the team; how to deal with frustrated customers;
- and how to work with different types of people; e.g. understanding generational and cultural differences
3 People | 0 Impacts | 0 Hours